Frequently Asked Questions

Everything you need to know about shopping with Japam

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.

What is your return policy?

We offer a 30-day return policy for all unused and unopened items in their original packaging. Please contact our support team to initiate a return request.

Which payment methods do you accept?

Japam accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How can I track my order?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.

Do you offer international shipping?

Currently, we ship to a select list of international destinations. Shipping costs and delivery times for international orders are calculated at checkout based on the destination.

Are the products on your site authentic?

Yes, we guarantee that all products sold on Japam are 100% authentic and sourced directly from authorized distributors and manufacturers.